Curriculum Vitae

Summary :

Profile:

Experienced professional, fastidious worker, with attention to detail. Extensive work experience in project management and customer service. IT literate.

International:

Traveled throughout Europe, Asia, and Australia, as well as New York. Solid knowledge of Eastern and Western cultures.

Languages:

Fluent in English and Greek.

Qualifications:

ECDL – European Computer Driving Licence
English Language Teaching Licence
Cambridge Certificate of Proficiency In English
Full Driving Licence
Enhanced CRB Check Certificate

Training:

Cross Cultural Awareness, Deaf Awareness, Dealing with Difficult People, Working with Second Language Speakers, , Data Protection, Customer Service Training, RMS Management Training, CRM Training, Health and Safety Training, Blackboard Administration Training, QuercusPlus Training (Oracle), Frontline Training

Achievements:

Awarded scholarship for Masters degree based on top class graduation.

Awarded research scholarship for Masters degree project development.

Trained over 1,000 people in IT computer skills.


Designated to reorganise and productively manage the University of Glamorgan's customer feedback surveying, to achieve high customer input. Developed a sophisticated model which helped save cost on the production and output of the surveying, as well as enhance the efficiency and turnaround of the feedback.

Implemented a model for the University of Glamorgan’s courses, switching hardcopy distribution to a more versatile digital format, reducing production cost and allowing accessibility through different electronic media with the option for hardcopy when necessary.

As Customer Service Advisor devised new working initiatives for staff by creating guidelines and templates which accelerated the decision-making process for customer support service in the University of Glamorgan, increasing query turnaround and allowing staff to take on more tasks.

Specialties :

Branding and Identity, Design and Usability, Graphic Design, Web Design (HTML, CSS), Film Output, 4-Colour Process, Pre-Press.

Skills:

IT Professional, Project Management, Advertising / promotions, Public Speaking, General Management, Staff Supervision, Planning Skills, Coordination Skills, Problem Solving, Staff Training, Presentations, Training Development, Customer Skills, Organisational Development, Writing communication, Public Relations, Operational Planning, Copywriting Skills

Experience

Founder, CEO

Creative Thirst

(Privately Held; Graphic Design industry)

2009 - Present (1 year )

Creative Thirst is a service-sourcing company that enables clients to hire designers, web developers, writers for projects. Outsource your Graphic Design requirements, Cover and Layout Design, Artwork, Illustration, as well as website creation. Providing business solutions to companies and individuals.

Feedback:

"I can recommend Luke as a multi-skilled strategist with great knowledge and skills of business solutions. He is not only a hard working and meticulous entrepreneur, but also an inspiring individual. Luke is a proactive perfectionist, focusing on maximal customer satisfaction and retention. His knowledge and experience has proved to be very insightful for starting up Brush Writes, advising me on how to communicate with a large audience and motivate and encourage those around me to collaborate and contribute to the service, in order to share knowledge and experience and achieve publication."

Welfare Tutor

University of Glamorgan

(Educational Institution; Higher Education industry)

2008 - Present (2 years )

Responsible for all University of Glamorgan students based in Cardiff at Halls of Residence.

To exercise pastoral responsibility and care for University of Glamorgan students based in Cardiff in their area of responsibility.

To encourage resident students to participate in Hall life through social and other events.

To arrange and deliver induction meetings and informal meetings as directed by the Resident Tutors Services Manager and/or Director of Student Services.

To liaise with the relevant Liberty Living accommodation staff, and Student Services and to keep abreast with all activities and developments within Halls and the University generally.

To liaise and communicate with all student bodies and representatives and with all other relevant external agencies as appropriate and necessary.

Customer Support Advisor

University of Glamorgan

(Educational Institution; Higher Education industry)

2005 - Present (5 years )

To provide first line ICT support and advice to learners using LCSS facilities.

To provide face-to-face and telephone support and advice to students in the use of software applications and ICT Facilities.

To record all requests for assistance on the call management system.

To assist in the correct use and maintenance of student network login accounts and print accounts, and to provide advice and guidance on the use of Self Service Account Administration (SSAA).

To encourage users to adopt good IT practices and to raise awareness of these.

To assist in the maintenance of ICT equipment through inspection and reporting of faults.

To carry out customer satisfaction surveys and prepare weekly reports.

To supervise and guide ICT Helpdesk Support Assistants.

To undertake training and development applicable to the role.

Feedback from Managers and Assistant Head:

"Luke has proved to be an enthusiastic and eager member since joining the team. He has quickly got to grasp with the systems and procedures used within the University and the department. Luke has also developed strong customer service skills, in both a face to face and telephone environment, which has been demonstrated by the positive feedback we have received from the customers he has interacted with."

"Luke - clearly this has been a good year for you where you’ve enjoyed delivering a quality service to our users - well done."

"Luke has again proved to be a vital part of the IS customer support team over the last year. He has achieved this whilst completing the final year of his degree. It is a credit to him that he has been able to balance his academic studies and provide the excellent customer service that is expected of him. Luke has continued to be flexible in his role, with a willingness and eagerness to adjust to new challenges that are put in front of him."

Video and Graphics Professional

Innovation

(Design industry)

2001 - Present (9 years )

I am highly motivated, focused on seeing projects through to their successful completion, and I have extensive layout and design experience and enjoy working on precise, detailed projects. In addition, I possess experience in TV & Film production, camera work, and have a thorough knowledge of After Effects and Photoshop, and I am confident that I can take on any challenges that face me. I am highly organised and adept at meeting tight deadlines that are common in the design and publication industry. My client list includes work for ITV, Macmillan, University of Glamorgan, aiGFX, ExtremePC, iLounge and others.

Motion Graphics Designer

ITV

(Public Company; Broadcast Media industry)

2007 - 2008 (1 year )

Developed a motion graphics video sequence for ITV, which was broadcast to over 2 million people. (Freelance)

Designer

Macmillan

(Public Company; Publishing industry)

2002 - 2006 (4 years )

Developed a motion graphics video showcase for Macmillan's 2006 Book Catalogue, which was exhibited to over 5,000 people. (Freelance Contract)

Developed a Showcase Catalogue, which was exhibited to over 2,000 people. (Freelance Contract)

Feedback:

"I hired Luke to do freelance work for me on several occasions and he was always reliable, creative and pro-active."

Community Administrator

GameSpy Industries

(Privately Held; Computer Games industry)

2000 - 2003 (3 years )

Provided first line ICT support and advice to GameSpy customers, supervised customer support team, instigated work initiatives, allowing to provide support simultaneously to over 5,000 customers live, with high level of quality.

Education

The University of Glamorgan

MA Graphic Communication

2008 - 2009

Student Voice Rep, Faculty of the Year award.

Nominated for Course Rep of the Year, SVR of the Year, Special Achievement Award.

Research paper on: "The Inner Workings of Political Ads in Greece".

The University of Glamorgan

BA (Honours) Design for Media

2005 - 2008

Nominated for Course Rep of the Year.

Research paper on: "The psychological effects caused by realistic graphics in violent video games for young people aged 15 to 25 years old".

Glamorgan Centre for Art & Design Technology

BTEC Higher National Diploma Art & Design (Digital Video Production)

2005 - 2007

Glamorgan Centre for Art & Design Technology

Edexcel Diploma Foundation Studies (Art & Design)

2005 - 2007

Awarded Distinction in Edexcel Diploma in Foundation Studies (Art & Design)

City and Guilds Certificate in Design & Craft Life Drawing
BTEC Key Skills – Improving Own Learning & Performance
BTEC Key Skills – Problem Solving
BTEC Key Skills – Working with Others

Glamorgan Centre for Art & Design Technology

City and Guilds Certificate in Design & Craft Level 2

2005 - 2006

WebSites

• My Portfolio
• My Company