Luke Dench
Video and Graphics Professional
- Location
- United Kingdom
- Industry
- Graphic Design
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Summary
Profile:
Experienced professional, fastidious worker, with attention to detail. Extensive work experience in project management and customer service. IT literate.
International:
Traveled throughout Europe, Asia, and Australia, as well as New York. Solid knowledge of Eastern and Western cultures.
Languages:
Fluent in English and Greek.
Qualifications:
ECDL – European Computer Driving Licence
English Language Teaching Licence
Cambridge Certificate of Proficiency In English
Full Driving Licence
Enhanced CRB Check Certificate
Training:
Cross Cultural Awareness, Deaf Awareness, Dealing with Difficult People, Working with Second Language Speakers, Data Protection, Equal Opportunities Training, Customer Service Training, RMS Management Training, CRM Training, Health and Safety Training, Blackboard Administration Training, QuercusPlus Training (Oracle), Frontline Training
Achievements:
Awarded scholarship for Masters degree based on top class graduation.
Awarded research scholarship for Masters degree project development.
Trained over 1,000 people in IT computer skills.
Designated to reorganise and productively manage the University of Glamorgan's customer feedback surveying, to achieve high customer input. Developed a sophisticated model which helped save cost on the production and output of the surveying, as well as enhance the efficiency and turnaround of the feedback.
Implemented a model for the University of Glamorgan’s courses, switching hardcopy distribution to a more versatile digital format, reducing production cost and allowing accessibility through different electronic media with the option for hardcopy when necessary.
As Customer Service Assistant devised new working initiatives for staff by creating guidelines and templates which accelerated the decision-making process for customer support service in the University of Glamorgan, increasing query turnaround and allowing staff to take on more tasks.
Specialties
Branding and Identity, Design and Usability, Graphic Design, Web Design (HTML, CSS), Film Output, 4-Colour Process, Pre-Press.
Skills:
IT Professional, Project Management, Advertising / promotions, Public Speaking, General Management, Staff Supervision, Planning Skills, Coordination Skills, Problem Solving, Staff Training, Presentations, Training Development, Customer Skills, Organisational Development, Writing communication, Public Relations, Operational Planning, Copywriting Skills
Experience
Senior Resident Tutor
University of Glamorgan
Educational Institution; 1001-5000 employees; Higher Education industry
2011 – Present (1 year)
(Promoted from Welfare Tutor)
Manage Resident Tutors and Welfare Tutors Teams.
Oversight of Trefforest and Cardiff Halls of Residence.
Manage Halls on a day-to-day basis and liaise closely with Resident and Welfare Tutors, Accommodation staff, Student Representatives and other centres within the University and external agencies.
Exercise pastoral responsibility and care for over 2,100 student residents in Halls.
Maintain good order within the Hall and, where necessary, exercise disciplinary powers in accordance with the Halls Disciplinary Procedure.
Organise and deliver induction meetings and informal meetings.
Assist in the execution of all Health and Safety procedures.
Encourage a broad spectrum of participation in Halls life and the development of good relationships in the wider community.
Founder, CEO
Creative Thirst
Privately Held; 11-50 employees; Graphic Design industry
2009 – Present (3 years)
Creative Thirst is a service-sourcing company that enables clients to hire designers, web developers, writers for projects. Outsource your Graphic Design requirements, Cover and Layout Design, Artwork, Illustration, as well as website creation. Providing business solutions to companies and individuals.
Feedback:
"I can recommend Luke as a multi-skilled strategist with great knowledge and skills of business solutions. He is not only a hard working and meticulous entrepreneur, but also an inspiring individual. Luke is a proactive perfectionist, focusing on maximal customer satisfaction and retention. His knowledge and experience has proved to be very insightful for starting up Brush Writes, advising me on how to communicate with a large audience and motivate and encourage those around me to collaborate and contribute to the service, in order to share knowledge and experience and achieve publication."
IS Customer Support Assistant
University of Glamorgan
Educational Institution; 1001-5000 employees; Higher Education industry
2005 – Present (7 years)
To provide first line ICT support and advice to learners using LCSS facilities.
To provide face-to-face and telephone support and advice to students in the use of software applications and ICT Facilities.
To record all requests for assistance on the call management system.
To assist in the correct use and maintenance of student network login accounts and print accounts, and to provide advice and guidance on the use of Self Service Account Administration (SSAA).
To encourage users to adopt good IT practices and to raise awareness of these.
To assist in the maintenance of ICT equipment through inspection and reporting of faults.
Feedback from Managers and Assistant Head:
"Luke has proved to be an enthusiastic and eager member since joining the team. He has quickly got to grasp with the systems and procedures used within the University and the department. Luke has also developed strong customer service skills, in both a face to face and telephone environment, which has been demonstrated by the positive feedback we have received from the customers he has interacted with."
"Luke - clearly this has been a good year for you where you’ve enjoyed delivering a quality service to our users - well done."
"Luke has again proved to be a vital part of the IS customer support team over the last year. He has achieved this whilst completing the final year of his degree. It is a credit to him that he has been able to balance his academic studies and provide the excellent customer service that is expected of him. Luke has continued to be flexible in his role, with a willingness and eagerness to adjust to new challenges that are put in front of him."
Video and Graphics Professional
Innovation
Self-Employed; Myself Only; Graphic Design industry
2001 – Present (11 years)
I am highly motivated, focused on seeing projects through to their successful completion, and I have extensive layout and design experience and enjoy working on precise, detailed projects. In addition, I possess experience in TV & Film production, camera work, and have a thorough knowledge of After Effects and Photoshop, and I am confident that I can take on any challenges that face me. I am highly organised and adept at meeting tight deadlines that are common in the design and publication industry. My client list includes work for ITV, Macmillan, University of Glamorgan, aiGFX, ExtremePC, iLounge and others.
Project Manager
BulliesOut
Nonprofit; 11-50 employees; Primary/Secondary Education industry
August 2011 – August 2011 (1 month)
(Work Placement for ILM Management)
Produced marketing campaign for Conferences, Schools and Corporations.
Trained Staff on ICT, Database Building and Research Data Input.
Attended meetings to facilitate the development and promotion of BulliesOut.
Developed publications and presentations to raise awareness and fundraise for BulliesOut
Welfare Tutor
University of Glamorgan
Educational Institution; 1001-5000 employees; Higher Education industry
2008 – 2011 (3 years)
(As of June 2011, promoted to Senior Resident Tutor)
Exercise pastoral responsibility and care for University of Glamorgan students in Cardiff.
Manage Halls on a day-to-day basis and liaise closely with Welfare Tutors, Accommodation staff, and other centres within the University and external agencies. Assist in the execution of all Health and Safety procedures.
Maintain good order within the Hall and, where necessary, exercise disciplinary powers in accordance with the Halls Disciplinary Procedure.
Organise and deliver induction meetings and informal meetings.
Encourage a broad spectrum of participation in Halls life and the development of good relationships in the wider community.
Facilitation & Publishing
University of Glamorgan
Educational Institution; 1001-5000 employees; Higher Education industry
2009 – 2009 (less than a year)
Seconded to Facilitation & Publishing team to assist with the design, layout and development of the University of Glamorgan Journal: ‘Journal of Applied Research in Higher Education’.
ICT Helpdesk Support Technician
University of Glamorgan
Educational Institution; 1001-5000 employees; Higher Education industry
2006 – 2006 (less than a year)
(Deputised)
Supervised and guided ICT Helpdesk Support Assistants.
Provided first line ICT support to staff and students by telephone, email and face-to-face.
Administrated and maintained student and staff network login accounts.
Assisted in the maintenance of ICT equipment through inspection and reporting of faults.
Designer
Macmillan
Public Company; 1001-5000 employees; Publishing industry
2002 – 2006 (4 years)
Developed a motion graphics video showcase for Macmillan's 2006 Book Catalogue, which was exhibited to over 5,000 people. (Freelance Contract)
Developed a Showcase Catalogue, which was exhibited to over 2,000 people. (Freelance Contract)
Feedback:
"I hired Luke to do freelance work for me on several occasions and he was always reliable, creative and pro-active."
Summer Camp Group Leader
Summer Camp
2001 – 2004 (3 years)
Appointed Summer Camp Group Leader and had responsibility of a group of teenagers, ensuring all tasks were undertaken efficiently and within the appointed deadlines.
Assisted in the execution of all Health and Safety procedures.
Supervised sports activities, outings for swimming, trekking and sightseeing.
Encouraged participation in activities and ensured good relationships amongst campers.
Helped organise evening entertainment programmes and contests for the campers.
Community Administrator
GameSpy Industries
Privately Held; 51-200 employees; Computer Games industry
2000 – 2003 (3 years)
Provided first line ICT support and advice to GameSpy customers, supervised customer support team, instigated work initiatives, allowing to provide support simultaneously to over 5,000 customers live, with high level of quality.
Certifications
-
Enhanced CRB Check Certificate
-
English Language Teaching Licence
-
Full Driving Licence
-
Cambridge Certificate of Proficiency In English
-
ECDL – European Computer Driving Licence
Skills
- Adobe Photoshop
- Adobe Dreamweaver
- Adobe InDesign
- QuarkXpress
- Final Cut Pro
- Adobe Premiere
- Adobe After Effects
- HD Filmmaking
- Avid DS System
- Adobe Flash
- HTML / XML / CSS
- CMS / PHP / MySQL
- Microsoft Office
Languages
-
English
(Native or bilingual proficiency) -
Greek
(Native or bilingual proficiency)
Education
Institute of Leadership and Management
ILM Award in Management (Level 5)
2011 – 2011
Institute of Leadership and Management
ILM Award In First Line Management
2010 – 2010
The University of Glamorgan
MA, Graphic Communication
2008 – 2009
Student Voice Rep, Faculty of the Year award.
Nominated for Course Rep of the Year, SVR of the Year, Special Achievement Award.
Research paper on: "The Inner Workings of Political Ads in Greece".
Activities and Societies: Student Voice Representative, Faculty Board member
The University of Glamorgan
BA (Honours), Design for Media
2005 – 2008
Nominated for Course Rep of the Year.
Research paper on: "The psychological effects caused by realistic graphics in violent video games for young people aged 15 to 25 years old".
Activities and Societies: Course Representative, Faculty Board member
Glamorgan Centre for Art & Design Technology
BTEC Higher National Diploma, Art & Design (Digital Video Production)
2005 – 2007
Glamorgan Centre for Art & Design Technology
Edexcel Diploma, Foundation Studies (Art & Design)
2005 – 2007
Awarded Distinction in Edexcel Diploma in Foundation Studies (Art & Design)
City and Guilds Certificate in Design & Craft Life Drawing
BTEC Key Skills – Improving Own Learning & Performance
BTEC Key Skills – Problem Solving
BTEC Key Skills – Working with Others
Glamorgan Centre for Art & Design Technology
City and Guilds Certificate in Design & Craft Level 2
2005 – 2006
Additional Information
- Websites:
- Interests:
-
reading novels, writing fiction, watching movies, listening to music, creating computer graphics, web designing, fencing, basketball, cycling, exercising at the gym
- Honors and Awards:
-
2009 Student Voice Representative (SVR), Faculty of the Year award.
2009 Nominated for Course Rep of the Year award.
2009 Nominated for SVR of the Year award.
2009 Nominated for Special Achievement award.
2008 Nominated for Course Rep of the Year award.